Posted By Michael Navarrete on May 20, 2016
The following is an excerpt from a whitepaper that was published by iris Concise, the management consulting arm of iris Worldwide, a global creative agency. The full report, "IoT and the Payments Industry - Driving Value within the context of Customer Experience" can be viewed and downloaded here. A great deal has been written about the Internet of Things (IoT) over the past several years winning the attention of executives, technologists, and futurists alike.
The purpose of the whitepaper is to take an in-depth view of IoT and discuss its impact on Customer Experience in the Financial Payments industry. In this report, we answer three questions:
In evaluating the questions above, our central finding is that the full potential of IoT is nowhere near complete realization. In fact, IoT’s role in delivering value and driving customer experience will only become more apparent as scale and inter-connectivity continue to grow.
Although we are not exactly in danger of having SkyNet take over – the machines are certainly talking to each other. In the next phase of the IoT transformation as it relates to the payments industry, we have landed on three key takeaways:
Mike Navarrete is a Director for iris Concise in the New York office. He is the leader of the Customer Experience practice and advises executives and senior leaders in the areas of Customer, Marketing, and Digital Transformation Strategy.
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